ULTIMA LINEN ONLINE SHOP FREQUENTLY ASKED QUESTIONS (FAQs)

WE CAN SHIP BETWEEN 3 TO 7 WORKING DAYS FROM THE DATE OF PAYMENT. WE CAN ONLY PROVIDE ESTIMATES, MORE DETAILED INFORMATION WILL BE SENT THROUGH YOUR E-MAIL ONCE THE ITEMS HAVE BEEN SHIPPED. SHIPPING MAY BE DELAYED BECAUSE OF UNFORESEEN EVENTS SUCH AS NATURAL CALAMITIES.

CURRENTLY, WE ONLY PROCESS THROUGH BANK TRANSFERS AND CREDIT CARD PAYMENTS THROUGH PAYPAL.

IF YOU WOULD LIKE TO EXCHANGE THE ITEM YOU PURCHASED AT ULTIMA LINEN ONLINE STORE, PLEASE SEND US AN E-MAIL. PLEASE BE ADVISED THAT THE ITEMS YOU WISH TO EXCHANGE ARE SUBJECT TO AVAILABILITY. YOU MAY PROCEED WITH THE ITEM EXCHANGE PROVIDED THAT THE ITEM MEETS OUR RETURN/EXCHANGE POLICY.

WE OFFER A FLAT SHIPPING FEE OF PHP250.00 FOR METRO MANILA. PROVINCIAL RATES WILL DEPEND ON THE DELIVERY LOCATION.

WE APOLOGIZE IF THE ITEM YOU HAVE RECEIVED IS DAMAGED. PLEASE EMAIL US YOUR INVOICE OR PACKING LIST SO WE CAN VERIFY YOUR PURCHASE. WE WILL GLADLY REPLACE YOUR ITEM.

WE ARE SORRY TO HEAR THAT YOU WOULD LIKE TO RETURN THE ITEM THAT YOU PURCHASED. IF YOU WISH TO RETURN AND GET A REFUND OF THE AMOUNT YOU PAID, YOU WILL NEED TO RETURN THE ITEM/S DIRECTLY TO US. YOU MAY CHOOSE ANY COURIER TO SHIP THE ITEM/S BACK TO US. THE RETURN SHIPPING FEE IS NOT INCLUDED IN THE AMOUNT YOU PAID, THEREFORE, YOU WILL HAVE SHOULDER THE COST. THE COST WILL DEPEND ON YOUR LOCATION.

WE APOLOGIZE BUT WE CAN ONLY HANDLE ONLINE TRANSACTIONS. PURCHASES FROM OUR OUTLETS WOULD HAVE TO GO THROUGH THE RETURNS PROCESS OF THE STORE FROM WHICH THE ITEM WAS BOUGHT.

PLEASE SEND US AN E-MAIL IMMEDIATELY (WITHIN 1 HOUR) SO WE CAN STOP PROCESSING YOUR ORDER.

YES, YOU MAY REORDER THE SAME ITEM/S EVEN AFTER YOU HAVE CANCELED YOUR ORDER. HOWEVER, WE CANNOT GUARANTEE THAT THE SAME ITEM/S WILL BE AVAILABLE AT THE TIME OF YOUR REORDER.

WE WILL BE CONSTANTLY SENDING E-MAILS REGARDING THE STATUS OF YOUR ORDER. MAKE SURE TO ALSO CHECK YOUR SPAM FOLDER IN CASE THE EMAIL IS NOT IN YOUR INBOX FOLDER. IF YOU DID NOT RECEIVE AN E-MAIL NOTIFICATION FROM US, KINDLY CONTACT US AT SHOP.SALES@ULTIMALINEN.COM.

ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU CAN NO LONGER CHANGE YOUR MODE OF PAYMENT.

IF YOU NOTICE THAT ANY OF YOUR DETAILS ARE INCORRECT ONCE YOU HAVE PLACED YOUR ORDER, PLEASE SEND US AN E-MAIL STATING YOUR ORDER NUMBER AND YOUR DETAILS THAT YOU ARE WISHING TO CHANGE.

UNFORTUNATELY, WE START TO PROCESS YOUR ORDER AS SOON AS WE RECEIVE IT, THEREFORE WE ARE UNABLE TO CHANGE YOUR ORDER ANYMORE INCLUDING CHANGING THE COLOR, SIZE OF AN ITEM, AND ADDING NEW ONES.

ITEMS PURCHASED ONLINE CAN BE DELIVERED TO THE CUSTOMER’S SHIPPING ADDRESS BY A COURIER SERVICE.

YOU MAY CHECK THE AVAILABILITY OF OUR PRODUCTS ON OUR WEBSITE AT HTTPS://SHOP.ULTIMALINEN.COM. THEN, YOU CAN SELECT THE PRODUCT YOU WISH TO PURCHASE. IF THE ITEM IS NOT AVAILABLE, AVAILABILITY WILL SAY “OUT-OF-STOCK”

IT IS CONSIDERED BULK WHEN YOU WISH TO PURCHASE AT LEAST 50 ITEMS. YOU CAN DIRECTLY INQUIRE BY SENDING AN EMAIL TO SALES@ULTIMALINEN.COM. PLEASE INCLUDE IMPORTANT DETAILS TO YOUR INQUIRY SUCH AS ITEM NAME, COLOR, SIZE, QUANTITY, EXPECTED DATE OF DELIVERY. WE WILL GET IN TOUCH WITH YOU TO CONFIRM YOUR ORDER AND OTHER DETAILS.

BULK ORDERS WILL BE DELIVERED WITH THE SHIPPING FEE SHOULDERED BY THE CUSTOMER.

WE HAVE PLACED OUR SIZE GUIDE ON THE DESCRIPTION BOX OF EACH PRODUCT. OUR FITTED SHEETS SOLD ON THE WEBSITE CAN FIT UP TO 16” THICK MATTRESSES.

EACH PRODUCT HAS A WASH LABEL SEWN ON THEM. PLEASE FOLLOW THESE INSTRUCTIONS SO YOU CAN ENJOY OUR PRODUCT LONGER.

HERE IS THE LIST OF OUR OUTLETS NATIONWIDE :

METRO MANILA

  • LANDMARK TRINOMA
  • LANDMARK ALABANG
  • THE LANDMARK MAKATI
  • METRO ALABANG
  • METRO MARKET! MARKET!
  • ROBINSONS ERMITA
  • ROBINSONS FESTIVAL
  • ROBINSONS GALLERIA
  • ROBINSONS LAS PIÑAS
  • ROBINSONS MAGNOLIA
  • ROBINSONS MALOLOS
  • ROBINSONS METROEAST
  • SM HOME AURA
  • SM HOME BF PARAÑAQUE
  • SM HOME BICUTAN
  • SM HOME CUBAO
  • SM HOME ESTANCIA
  • SM HOME FAIRVIEW
  • SM HOME LAS PIÑAS
  • SM HOME MAKATI
  • SM HOME MANILA
  • SM HOME MARIKINA
  • SM HOME MALL OF ASIA
  • SM HOME NORTH EDSA
  • SM HOME ORTIGAS
  • SM HOME SAN LAZARO
  • SM HOME STA. MESA
  • SM HOME SUCAT
  • HYPERMARKET MALL OF ASIA
  • STA. LUCIA

LUZON

  • SM HOME BACOOR
  • SM HOME BAGUIO
  • SM HOME BALIWAG
  • SM HOME BATANGAS
  • SM HOME CABANATUAN
  • SM HOME CALAMBA
  • SM HOME CLARK
  • SM HOME DASMARIÑAS
  • SM HOME LEGAZPI
  • SM HOME LIPA
  • SM HOME LUCENA
  • SM HOME MARILAO
  • SM HOME MOLINO
  • SM HOME NAGA
  • SM HOME OLONGAPO CENTRAL
  • SM HOME OLONGAPO
  • SM HOME PAMPANGA
  • SM HOME PUERTO PRINCESA
  • SM HOME SAN MATEO
  • SM HOME SAN PABLO
  • SM HOME STA. ROSA
  • SM HOME TARLAC
  • SM HOME TAYTAY
  • SM HOME TRECE MARTIRES
  • SM HOME URDANETA

VISAYAS

  • ISLAND CITY MALL
  • METRO AYALA CEBU
  • SM HOME BACOLOD
  • SM HOME CEBU
  • SM HOME MANDURRIAO
  • SM HOME SEASIDE CEBU

MINDANAO

  • KCC MALL DE ZAMBOANGA
  • KCC MALL OF GENSAN
  • SM HOME BUTUAN
  • SM HOME CAGAYAN DE ORO
  • SM HOME CDO (DOWNTOWN PREMIER)
  • SM HOME DAVAO
  • SM HOME LANANG